Job Purpose:

Responsible for identifying new business opportunities developing and maintaining strong business relationships with sub agents. This role focuses on promoting and selling various travel products and services through Cozmo B2B platform – TravTrolley and ensuring high levels of client satisfaction.

Key Responsibilities:

1 - B2B Account Management: 

• Building and maintaining strong relationships with sub-agents to ensure long-term partnerships
• Driving sales of travel services through Cozmo B2B platform to sub agents and achieving targeted revenue goals. 
• Identifying new business opportunities and developing strategies to capture these spanets. 
• Staying updated on travel products, services, and industry trends to provide clients with the best options. 
• Ensuring high levels of client satisfaction by addressing their needs and resolving any issues promptly.
• Preparing sales reports, analyzing performance metrics, and forecasting future sales. 
• Upholding and promoting the company’s brand values and service excellence. 
• Conduct spanet research and stay updated on competitor activities.

2 - Business Development 

• Focus on both existing and new sub-agents in the spanet to expand network and client base. 
• Use networking and spanet research to identify potential sub-agents clients.  
• Meet or exceed monthly and quarterly sales targets for acquiring new clients. 

3 - Revenue Management & Reporting

• Ensure that revenue targets for assigned accounts are met or exceeded. 
• Keep an eye on booking trends from sub agents to identify opportunities for optimization and growth. 
• Use the CRM system to keep detailed and up-to-date records of client interactions and transactions. 

4 - Operational Excellence

• Ensure operational excellence by implementing best practices in sales processes, reporting, and sales. 
• Monitor performance metrics, streamline operational procedures, and enhance service delivery to support growth and efficiency. 

Dimensions:
Personal Qualities:

• Strong understanding of travel technology and GDS systems. 
• Excellent communication skills and fluency in English language and basic understanding of regional language (Hindi or Urdu).
• Willingness to travel extensively. 
• Strong network within the B2B travel. 
• Passion for Travel.
• UAE Driving License.
• Residing in Dubai Emirate.
  

Education:

• Bachelors degree (preferably in Tourism or related field) 

Experience:

• Minimum 2-3 years of experience in B2B travel sales in Dubai Market.
• Proven track record in B2B sales within the travel industry and demonstrated success in achieving sales targets. 
• Skills in MS Office (Word, Excel). 
• Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, and familiarity with various airline booking portals.