Job Description:

Description:

As a SAP technical specialist he/she should have a good knowledge in MM  SAP modules. 

He/she should understand the Procurement Ordering, Supplier Control and Master Data Supplier Business processes supported by SAP. 

Monitoring the applications / interfaces is key to prevent incidents then he/she should has a correct knowledge in Solution Manager (SOLMAN).

In the Application Services department, he/she needs to have a strong customer focusing. 

As the concerned domain is providing Application Services to Procurement related to Production, Final Assembly Line and Logistics, he/she should understand the business criticality and priority. 

The candidate will work in an international, distributed and multi-functional team; using agile mind-set and methodology.

Qualification & Experience:

Graduate with 5&43; years of experience in SAP

Skills in SAP ABAPdevelopment 

Minimum one experience in Support or customer service

Skills in supply chain processes in an industrial context

Good problem solving and analytical skills

Customer facing skill. Worked with European customers

AGILE certification and/or SAFe certification is a plus

Responsibilities

• Provide best in class level of service to Airbus internal customers

• Understand business processes and technical architecture of Airbus application portfolio

• Perform deep root cause analysis and performance improvement

• Identify and propose service improvement 

• Provide expertise support to the full chain of support

• Communicate on specific technical topic

• Train support team members

Success Metrics

Success will be measured in a variety of areas, including but not limited to

• Solve issues on time and in quality

• Propose and implement service improvement

• Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.