easyJet is Europe’s leading airline, renowned for its extensive route network, competitive fares, and friendly service. We are committed to innovation and digital excellence, continuously enhancing our digital self-service capabilities to empower our customers to manage their journeys effortlessly.
The Digital Experience Team at easyJet is dedicated to creating seamless, reliable, and exceptional digital interactions for our customers. We are currently seeking a Digital Product Owner to take charge of the online check-in journey, from viewing bookings to printing or downloading boarding passes.
This role is pivotal in enhancing easyJet’s digital self-service offerings. As a Digital Product Owner, you will drive customer satisfaction, operational efficiency, and commercial return by developing a digital-first experience that is seamless, reliable, and exceeds customer expectations.
What youll be doing:
- Manage product backlogs, quarterly roadmaps, KPIs, and contribute to the broader post-booking strategy.
- Lead Agile ceremonies with delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retrospectives.
- Maintain a prioritised backlog of clearly articulated EPICs/User Stories.
- Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable.
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
- Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations
- Utilise customer insights, data, and experimentation to make evidence-based decisions.
- Participate in quarterly PI Planning with the wider team.
- Innovate and think creatively about how we support customers post-booking, challenging the status quo with a clear product mindset.
- Own the full product lifecycle from discovery through to delivery, iteration, and success measurement.
