Customer Disruption Officer - Part Time

Please note, this is not an active vacancy, but an opportunity for you to register an expression of interest for a Customer Disruption Officer role within our fantastic Network Control Team. 

If youre profile matches, our recruitment team will be in touch to discuss any upcoming opportunities. Please ensure all of the pre-screening questions are answered when you are submitting your interest.  

Luton

With over 90 million passengers flying every year, 150 airports serviced and nearly 1,000 routes - occasionally things don’t go to plan.  When that happens, our Customer Disruption team are relied upon to use their talents to ensure that our customers can continue their onward journey as quickly and efficiently as possible.

Working within our friendly and fast paced Network Control Team, you’ll find solutions for customers who have been affected by disruption. Liaising with ground handling teams, and other teams within our integrated control centre, you’ll ensure that customers  travel, accommodation and welfare needs are met. Youll also be helping crew with any last minute changes to their hotel or transport bookings.

Alongside that, you’ll use our systems to notify customers of disruption and will be giving our legal and customer service teams the information they need to manage customer claims, and be able to inform them of their entitlements.

In this role you’ll find a different challenge every day. You’ll get to use your problem solving abilities and approachable and calm demeanour to make a personal impact. And as well as the satisfaction of keeping our customers moving, you’ll receive excellent benefits including staff travel discounts and a bonus scheme.

What you need to do the role

First and foremost, you need to have an understanding of airline / airport operations or experience in customer disruption handling, whether that’s been gained in a ground crew, cabin crew or similar role.

You’ll definitely need to be cool under pressure, with the ability to make informed decisions against a background of competing demands and short deadlines.  Be someone with excellent interpersonal skills – a team player with excellent communications skills who can help to solve problems in a safe, responsible and process driven way. You’ll also need to a high competency in the use of PC’s and Microsoft Office suite.