Role Introduction
Reports to: Crew Operations Duty Manager
The Integrated Operations Centre (IOC) primary focus is to ensure disruptions to the published schedule are kept to a minimum where possible. This process requires the IOC to make timely decisions to ensure on-time performance of the fleet, while balancing cost and objectives of each functional department within the company that plays a part in delivering superior customer service.
As the Crew Operations Executive, you are responsible to supervise Crew Operations during every shift to ensure the effective control and adjustment of CX and LD crew rosters in compliance with legal and Company requirements.
Key Responsibilities
- Ensure all crew operates under CX OM A and CAD rules and regulations.
- Manages Crew assignments in case of operational disruptions.
- Ensures disruptions are manage as cost efficient as possible.
- Ensures crew is explained and understands solutions for disruptions.
- Contribute to the overall performance and continuous improvement process of the team.
- Responsible for workforce reassignment in Crew Operations.
- Coordinates with IOC for Evaluations of disruptions and provide insights and suggestions for possible solutions.
- Rotate to the different streams with the aim to further enhance job knowledge and skills in crew resource management subject to business requirements.
- Maintaining technical knowledge required.
Requirements
- Tertiary education, preferably specialised in aviation related disciplines, or STEM disciplines.
- Customer-focused, highly change-oriented and flexible personality.
- Good interpersonal and communication skills with polished telephone manner.
- Strong analytical ability and a good team player.
- Good command of both spoken and written English.
- Willingness to perform shift duties (includes weekends, public holidays and overnight) and ability to work under pressure.
- Minimum of 2 years’ airline experience with understanding of CX policy/objectives.
- Knowledge of industrial and CAD rules & regulations and airline schedules would be advantageous.
- If preferable, experience in roster or scheduling.
- Shift work is required
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
