WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

An Associate Field Engineer/Technician performs maintenance, repairs, and installations at customer sites while supporting senior technicians to ensure service quality. The role includes operational support, process improvement, and resource management. They gain technical knowledge through hands-on experience and training. Guided by experienced team members, they contribute to team goals and continuous improvement.

What you will do:

• Install, configure, and maintain equipment at customer sites according to specifications.
• Diagnose and resolve technical issues and perform routine repairs.
• Provide onsite technical support and training to customers.
• Keep accurate records of service visits, installations, and repairs.
• Follow safety protocols and stay current with product knowledge and industry trends.
• Support facility maintenance and ensure compliance with safety and environmental regulations.
• Maintain inventory of facility equipment and adhere to emergency and security procedures.
• Ensure data quality by following governance policies and referring queries to SMEs.
• Manage field service inventory and track stock movements accurately.
• Contribute to inventory reports and anticipate future needs based on usage trends.

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.