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DescriptionBecoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.
Job overview and responsibilities
The Ancillary Products team, a part of United’s Pricing & Revenue Management division, manages a multi-billion-dollar portfolio of travel services including Economy Plus, cabin upgrades, seat assignments, checked bags, travel insurance, and more.
As Product Lead, you will be charged with day-to-day orchestration of our pricing optimization program, improving revenue performance and customer satisfaction for United’s ancillary portfolio. Leveraging a blend of expertise in statistical modeling, machine learning, and project management, you will guide development of new technologies to elevate our business. You will have the opportunity to directly influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact Uniteds bottom line.
- Cross-functional coordination of Ancillary’s next-generation pricing initiatives:
- Serve as central coordination point and internal expert for Ancillary Pricing initiatives, especially around advanced modeling implementation
- Properly validate models, conclusions, and methodologies throughout the process
- Identify opportunities to improve existing models and workflows, and the new data or technologies needed to do so
- Coordinate with our partners across Digital Technology, Analytics & Innovation, and Pricing & Revenue Management to define, prioritize, and deliver tangible business outcomes
- Project Management & Communication:
- Coordinate efforts with Ancillary’s internal pricing, analytics, and development teams to deliver actionable business intelligence and tool enhancements that deliver impact to United’s ancillary revenue
- Serve as Ancillary’s subject matter expert in cross-functional initiatives, collaborating effectively with multiple stakeholders and articulating + pursuing project needs to drive progress
- Develop and present executive-grade materials to stakeholders of all levels
- Capably explain technical concepts to less-technical collaborators
- Apply Data Science Methodologies to Business Problems:
- Function as internal expert on modeling applied to Ancillary Pricing, learning about and educating others on new methodologies as required
- Shepherd data science projects through a full project lifecycle, from identifying an innovation opportunity to delivering actionable insights
- Interface with partner teams’ machine learning use cases to assess Ancillary impact, advocating for optimized business outcomes
- Exercise ownership of data generated as part of Ancillary’s pricing programs; leading business intelligence generation from that data; develop expertise in other United data domains
- Leadership:
- Foster teamwork, think strategically and deliver results
- Take the initiative upon identifying areas of opportunity
- Work collaboratively across functions and create an inclusive environment with people at all levels of the organization
- Drive independent workstreams in the context of a broader team project
NOTE: This position provides a hybrid work arrangement including approximately 50 of the time spent working onsite at our Chicago office location and 50 remotely.
QualificationsWhat’s needed to succeed (Minimum Qualifications):- Bachelors degree in Engineering, Data Science, Operations Research, Statistics, Economics, or other quantitative discipline
- 4+ years of related experience
- Strong passion to solve business problems with data
- Analytical mindset, quantitative orientation required with strong knowledge of database querying languages (SQL, Python, etc.)
- Experience with Python for data preparation
- Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships
- Experience with statistical modeling, statistical inference
- Poised and confident presenting insights to stakeholders of all levels
- Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Masters degree
- At least one year in a lead or managerial role preferred
- Familiarity with airlines and ancillary products
- Experience with Optimization frameworks and tools (ex. CPLEX)
- Experience with Revenue Management practices and demand forecasting for perishable services
- Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially focused roles
- Experience with model training, validation and deployment
- Knowledge of Machine Learning
The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry