Position Summary:
The Supervisor, Technical Operations Training is responsible for leading a team of Instructors that are delivering the Technical Operations training program for JetBlue. This Supervisor will ensure effective delivery of training in the classroom and in the operation as well as provide administration and supervisory support for the team. The Supervisor will also partner with operational counterparts in Technical Operations to ensure training requirements are successfully met.
Essential Responsibilities:
- Ensures quality of product delivery through classroom, computer-based training and field observations.
- Supervises, develops, and coaches instructors; conducts annual performance evaluations and helps set goals for direct reports; serves as a resource for the resolution of complex problems.
- Assists in the recruitment of new instructors.
- Anticipates short- and long-term requirements regarding personnel and expenditures. Provides projections to leadership while assisting with the annual budget.
- Coordinates with the Supervisor Training Curriculum and Training Strategy and Design on the development and review of training curriculum for all Technical Operations crewmembers.
- Works with other training counterparts to ensure consistency amongst the training programs, processes, and products.
- Evaluates the role of the team by continuously assessing contributions and actively seeking other opportunities to expand and grow.
- Maintains qualification as an instructor and conducts training when necessary.
- Other duties as assigned.
