Role Introduction
Reports to: Senior Solution Lead
Join Cathay as a Solution Lead in our Subsidiaries Solution Centre. You will be the one to manage advanced IT systems that streamline operations for our people and enhance experience for our customers across our global network.
Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.
Leverage your expertise to lead technical delivery in the Subsidiaries Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our wide-reaching Subsidiary bodies around the world.
Key Responsibilities
- Ensure the IT Service Delivery meets the committed SLA. Manage external parties and lead internal teams to ensure the continuous improvement of the IT Service quality
- Ensure on-time delivery for assigned IT initiatives, within budget and with good quality
- Conduct software change impact analysis to support day-to-day management of change requests in relation to the project plans to ensure agreed deadlines are met
- Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery
- Conduct monthly service reviews with individual business stakeholders to discuss service issues, service improvements and identify initial project requirements if necessary
- Manage IT Projects, including user requirements study, solution selection/development, user acceptance test, and solution deployment
- Prepare, review, and approve documentation in the whole software development life cycle
- Manage IT solution testing and release processes
- Resources and budget planning, directly manage one or more Solution Analysts
- Conduct any ad hoc duties as assigned by your supervisor
Requirements
- Degree qualification in Information Technology related discipline
- 8+ years of relevant IT service delivery management
- ITIL qualified is necessary, any project management certification is an advantage.
- Working knowledge on Java Enterprise is necessary, database solution development by MS SQL or Business Intelligence tool by MS Power BI or Tableau will be a plus
- Vendor Management and stakeholders management are necessary. Team management is an advantage.
- Strong analytical, problem-solving, and decision-making skills
- Results oriented with good communication and interpersonal skills
- Large-scale application development project experience is an advantage
- Domain knowledge on Supply Chain operations or HR Operations systems is desired but not necessary
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
