NOW HIRING - Manager Distribution

We are seeking a dynamic Manager of Distribution as the business owner for Harbour Air’s indirect sales distribution in both legacy EDIFACT and NDC channels. They will have responsibility for delivering our NDC merchandising strategy as well as building the NDC sales channel revenue. The Manager will also work closely with the wider commercial function and lead strategy activities such as recommending deal economics, tactical initiatives and contractual support activities to guide the sales teams in optimizing the performance of Harbour Air’s sales programs.

WORK HOURS: Office hours

LOCATION: Vancouver or Victoria, BC, and as per the work-from-home policy

TERM: Full Time Regular

DEPARTMENT: Commercial

COMPENSATION AND BENEFITS: Competitive wages, excellent benefits, and flight perks (including discounted travel on Harbour Air and a global network of partner airlines), discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities and Expectations

• Advocate for and embed a culture of collaboration, innovation, creativity, and continuous improvement within the spaneting team and across the organization.

• Oversee the delivery of NDC business implementation including, scope, change management and business readiness

• Develop and communicate a clear team vision that aligns with Harbour Air’s objectives, ensuring all solutions meet agency expectations and effectively address business needs.

• Analyze the cost drivers of indirect NDC distribution and develop a profitable cost of sale model for all indirect sales programs to ensure accurate financial forecasting and reporting.

• Develop sales plans, tactical offers and targets for focus spanets in partnership with Revenue Management.

• Own and manage the Sales Distribution business case and strategy, ensuring alignment of scope to achieve NDC revenue and partner onboarding targets while overseeing the ongoing project budget in partnership with IT

• Work with the VP Commercial to ensure Distribution and Agency contracting terms and payments align.

• Review sales data and provide recommendations for a suitable commercial model for content distribution in the indirect sales channels.

• Negotiate all GDS contracts and other relevant indirect distribution agreements in support overall distribution strategy

• Analyze pricing/incentive data and adjust strategies when necessary to maximize revenue.

• Analyze sales data, spanet trends, and customer feedback to continuously improve sales strategies and identify areas for growth.

• Generate regular sales reports and performance analyses for senior management.

• Present sales results, forecasts, and strategic recommendations to the executive team.

• Own and manage all third-party distribution vendor relationships.

• Own and manage the business relationship with Harbour Air’s PSS and all third-party distribution and technology partners, ensuring the necessary functionality is in place. When gaps exist, define the required functionality and oversee the roadmap to implementation

• Own and manage the business relationship with Harbour Air’s PSS and all third-party distribution and technology partners, ensuring the necessary functionality is in place. When gaps exist, define the required functionality and oversee the roadmap to implementation.

Qualifications/Assets

IDEAL EXPERIENCE

• 8+ years of relevant work experience in airline distribution, sales and strategy development, project management, or other related areas

• Experience defining and executing an airline’s content strategy related to New Distribution Capability (NDC) is required

JOB PROFILE - Your Flight Path to Success

• Excellent communication skills (both written and verbal) to clearly communicate complex travel agency operational procedures to the broader leadership team, make recommendations and attain desired outcomes to support the indirect sales channel

• Proven organizational and project management skills with the ability to manage multiple simultaneous projects under tight deadlines

EDUCATION

Bachelor’s degree in business or a related field; master’s degree is a plus

CRITICAL CAPABILITIES

• Working knowledge of the link between the GDS and Airline PSS

• Strong intellect with ability to absorb input from multiple internal and external sources and translate into effective and actionable strategies and initiatives

• Collaborative, solution-oriented leader, preferring to work with others and open to change.

• Solid business acumen with strong financial and analytical skills and airline industry knowledge; ability to make high-impact decisions based on quantitative and qualitative factors

• Proficiency in sales software, CRM systems, and data analytic tools

• Strategic thinker with a creative mindset and a willingness to experiment with new ideas

• Excellent written and verbal communication skills.

ABOUT HARBOUR AIR

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully-electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

APPLY NOW: Apply online at the appropriate link. Or email your resume and cover letter to jobsharbourair.com quoting Distribution Manager

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email jobsharbourair.com and we’ll work with you to meet your accessibility needs.