Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Job Summary

As a Flight Training Account Manager, enhances the customers experience before, during and after flight training in order build lifelong customer/owner relationships, and is the personal guidance liaison for training and aircraft ownership that relates to Cirrus aircraft delivery and training customers. Initial responsibilities include understanding the customers needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. The Flight Training Account Manager will also be acting as Guest Ambassador and is responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. In creating a world class environment, the Flight Training Account Manager/Guest Ambassador must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience.

Duties and Responsibilities/Essential Functions

• Ensure decision-making that balances the needs of each customer, the company and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
• Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
• Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
• Act as the central liaison for customer communication, verbal and written.
• Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
• Monitor and maintain the Training Management System for records and quality control auditing.
• Identify, compile and maintain various key metrics.
• Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
• Ensure all Flight Training Account Management processes are scalable for future business growth.
• Ability to travel and establish meaningful relationships with sales and internal stakeholders.
• Daily customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed.
• Greet and welcome customers and visitors to the Cirrus campus
• Engage with customers and visitors, anticipate needs
• Maintain common spaces (organization, stocking, cleaning, and similar tasks)
• Energize the Cirrus Service Essentials
• Anticipates guests needs and respond promptly
• Additional duties as required
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements:

• Bachelors Degree in Business, Business Admin, Aviation, Management, Hospitality or related field required, or another post-secondary degree combined with relative experience.

Experience Requirements:

• 3 years of customer service, marketing, sales, hospitality, aviation or related field ­required.
• Basic knowledge of General Aviation.
• Aviation industry experience or working knowledge of aviation administration preferred.

Other Specific Requirements:

• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Strong customer service orientation.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work with other departments and outside vendors.
• Ability to plan, design, execute, and supervise administrative processes to support customer service.
• Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
• Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
• Well versed in standard Microsoft Office Software as well as Adobe suite.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

**The position is based in Scottsdale, AZ**

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.