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Job Description

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it.  

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast into the future.

Innovation Through Diversity of Thought:

At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.
 

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

Field Operations is seeking a Regional Field Support Manager (FSM) to be based in Japan supporting our customers throughout Japan. This person will manage strategic customer accounts in the region driving benchspan customer satisfaction levels. Theyll be the primary liaison between the assigned customer base and P&WC in support of technical and commercial service-related activities. They will own, maintain, and drive action items for assigned customers to achieve strategic objectives.

Key Responsibilities:

• Primary point of contact with P&W customers, responsible to provide on-site assistance and solutions for all technical, commercial, and operational issues encountered while working in partnership with the appropriate departments at P&WC.
• Highly trained and skilled individual with expert knowledge of P&WC engines and must be able to work well at all levels within their customer base, from the CEO to the Director of Maintenance, Engineers, and Technicians. 
• Communicate, interface and work effectively with many internal P&WC departments to achieve the results of delighting their customer base.
• Frequent travel to visit customers in the assigned region. Work schedule is dependent upon the support requirements of our customers. May be required to work irregular hours and maintain a frequent travel schedule, sometimes on short notice. From time to time after normal working hours, it may become necessary to respond to a customer’s AOG (Aircraft On Ground) requirement or urgent matter.
• Manage and support customer CRM accounts. Act as single point of contact for the strategic customers in the region along with acting as a liaison between Customer Programs, Global Frontline, and the customer base.
• Support regional technical/commercial reviews and senior management meetings with the customer base.  Support Entry-into-Service (EIS) on new engine models while defining strategies to drive service improvements and provide best-in-class support.

 Basic Qualifications:

• Technical diploma with 15 years experience, or
• Bachelor Engineering Degree with 6 to 10 years experience, or
• Master Engineering Degree with 4 to 7 years experience, or
• 10+ years experience as a licensed aircraft maintenance engineer.
• Proficient written and oral English and Japanese is essential for this position.
• Unrestricted drivers’ licence  

Preferred Qualifications & Experience:

• Extensive hands-on line and heavy maintenance experience on P&WC products including troubleshooting, diagnostics, inspection, and preventative maintenance.
• Familiarity with DPHM, ECTM and borescope inspection practices.
• Microsoft Teams, CRM, Outlook, Excel, and PowerPoint experience is preferred.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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