Position Title: Director Operations Resource Planning
Position Summary:
The Director Operations Resource Planning works for the Vice President Enterprise Planning to define and oversee execution of workforce, staff and resource planning. In addition, the Director serves as the subject matter expert on issues regarding optimal operational efficiency as related to workforce planning. The Director is responsible for maintaining a medium- and long-term strategic view for operational resource needs.
The Director Operations Resource Planning (ORP) is crucial to ensure all staff planning adequately supports a safe and efficient operation. The Director ORP must be capable of daily interaction with people at all levels within JetBlue and must be effective at influencing others without authority. This leader is an executive who must embody the JetBlue’s Values of Safety, Caring, Integrity, Fun, and Passion.
Essential Responsibilities:
- Create and manage a Crew Resources Planning process that ensures collaboration with key stakeholders and the optimum procurement and utilization of Flight, Inflight, Tech Ops and Airports crew resources
- Define JetBlue’s Operations resource planning strategy and gain support at all levels of the organization using data, compelling business rationale, and personal influence and credibility
- Partner with the Network Planning’s Route and Schedule Planning teams to conduct the analysis to optimize profitability and operational margins to ensure quality, efficiency and alignment with corporate strategy
- Assist in the development of the annual financial budget for the Flight Operations, Inflight Service, Technical Operations and Airports Departments
- Partner with the Crew Services, Crew Planning, Airports, and Tech Ops Leaders to analyze staffing requirements. Required to also evaluate the effectiveness of crewmember utilization in the execution of monthly plans to drive continuous process and crew efficiency improvements
- Leads the analysis of the impact of block hours, departures, attrition, training, PTO, new regulations and other factors on workforce planning, and defines appropriate staffing levels across the operation, including new hire forecasting.
- Take a significant role in the development of Crewmembers to support the engagement, growth, goal achievement, and development of the succession plan for the department
- Other duties, as assigned
