Overview

The Parcel Handling Supervisor will be responsible for directing and coordinating the activities of departmental non-exempt employees such as, Cargo Office and Warehouse Agents and warehouse leads.. The Supervisor will also supervise staff driving and operating small specialized commercial vehicles, X-ray units, and handheld scanners. This position will require heavy lifting, pushing, pulling, bending, and stretching.

Shift: 1900-0730

Main accountabilities include:

• Supervise the e-commerce parcel handling throughout the parcel handling system.
• Utilize all resources to ensure that all parcels are handled safely, securely, and on time.
• Act as the primary contact for the shipper, consignee, and issuing agent for the operation.
• Supervise the parcel screening process and assist with alarm resolution.
• Operate motorized equipment.
• Read and interpret parcel labels, hazardous material identification labels, ULD loading instructions, and cargo routing tags.
• Establish the parcel handler schedule and arrange for coverage in cases of scheduled or unscheduled absence.
• Perform general communication duties inclusive of, but not limited to completing, submitting, and filing paperwork, answering telephone(s), answering radios, and composing electronic correspondence (e-mail).
• Complete shift reports and assist the Operations Manager with timecards.
• Ensure the Parcel Handling personnel adhere to established company safety regulations.
• Prepare disciplinary incident and or termination reports as needed for violations of company policy.
• Assist in the preparation of performance evaluation forms.
• May occasionally operate various pieces of ground support equipment.
• Conduct shift briefings to ensure staff is organized and informed.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Conduct operational performance audits.
• Other duties as assigned.

Safety, Security and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Must be 18 years of age or older.
• Possess valid US drivers license with a clean driving record.
• Pass pre-employment physical test and drug screen and all required pre-employment testing.
• Ability to proficiently read, write and speak English.
• Must be comfortable lifting 70lbs repetitively.
• Must be comfortable working in all weather conditions.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Pass FBI background and obtain US Customs Seal
• To report any significant deficiency in our products, materials, and documents
• Has the duty to suggest any improvements to working practices especially those relating to Safety and security.
• Must have read and signed the Station Quality Manual, Emergency Response Procedures Manual and the Station Security Manual
• Must have high school diploma, GED, or six months experience as a Freighters Agent/Lead
• Prior Ramp/Airline experience required.