Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
The Airport Supervisor on Duty plays a critical role in our Control Center, supporting operational excellence in Airports throughout our network and collaborates with support Teams in the OCC including Dispatch and Guest Operations. This position is the central point of contact for all Airports, will be a subject matter expert in policies, procedures and resources that our Airports Team use. This role also is responsible for proactive planning, building and updating Airports resources and supports real-time resolution during irregular operations, including being a key decision-maker to minimize impact on Guest Experience at our Airports. The Airport Supervisor on Duty exemplifies Breeze values of Safety, Kindness, Integrity, Ingenuity, and Excellence while driving performance, accountability, and operational success.
Heres what youll do- Serve as a resource for real-time Airport support during irregular operations, answering questions, problem solving, guidance through irregular operations and liaison to Dispatch and Guest Operations.
- Execute decision-making for recovery solutions including meal vouchers, rebooking options, adjustments to compensation, minimizing Guest Experience impact.
- Investigate delays related to Airports, ensuring accurate reporting and timely follow up.
- Collaborate with all the Airport Standards and Learning Team, create, monitor and update resources available in the Breeze Information System.
- Act as a Complaint-Resolutions-Official and support for fellow Ground Security Coordinators, as needed
- Deliver daily operational recaps to leadership regarding Staffing, Ground Equipment, delays.
- Partner with other operational departments on investigations.
- Track and analyze Airport performance to our operational KPIs, reporting to Airport Operations and Airport Standards Leadership
- Liaison to Airport Operations Leadership Team for daily operational reports, concerns, and status reports.
- Identify process improvement opportunities and recommend best practices to implement that will enhance efficiency and guest experience.
- Maintain deep knowledge of airport policies, procedures, and resources.
- Ensure compliance with company standards and regulatory requirements across all airport operations.
- Additional duties as assigned.
Heres what youll need to be successfulMinimum Qualifications- 2+ years’ experience as a Supervisor, Manager, or Trainer in Airport Operations
- Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
- Strong knowledge of Airport Operations, FAA, TSA, DOT regulations
- Must pass a DOT pre-employment drug test
- Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
- Outstanding leadership capabilities, with ability to lead, train, and motivate
Preferred Qualifications- 2 or 4 year degree or equivalent work experience
- Experience working both above-wing and below-wing operations
Skills/Talents- Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
- A self-starter with excellent verbal and written communication skills
- Excellent work ethic
- Ability to work in a fast-paced team environment
- Skilled at managing stress and multiple tasks simultaneously
- Proven ability to lead and coach others
- Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
- Ability to travel as needed or required.
- Exemplifies Breeze’s safety culture, values, and mission
Perks of the Job- Health, Vision and Dental
- Health Savings Account with Breeze Employee Match
- 401K with Breeze Employee Match
- PTO
- Travel on Breeze and other Airlines too!
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.
