Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to support multiple Everyday earn partnerships including assisting with the growth, management, and delivery of objectives for new and existing partner relationships. We’re looking for great people who will thrive in an entrepreneurial, highly-collaborative, innovative, and fast-paced environment dedicated to bringing this vision to life.  As Account Manager, Loyalty Partnerships, you will support the Manager of Loyalty Partnership Delivery and Optimization and Managers of Loyalty Partnerships in the management and maintenance of existing Aeroplan Everyday Earn partnerships, as well as the launch and delivery of new partnerships. You will work closely with the Partner Marketing team, the e-Commerce and Loyalty group, and the broader Air Canada organization by supporting the delivery and execution of partnership projects.

Work with Manager, Loyalty Partnerships Delivery and Optimization to ensure accurate, smooth and timely delivery of new partnerships.  Own and lead delivery of enhancements to existing partners, including value prop changes and experience changesParticipate in internal and partner calls, ensure delivery defects are tracked and prioritized, mitigate risk, manage partner expectations when it comes to product delivery.Work with Air Canada’s single intake process, ensure assigned projects are on track for approval.Managing tasks assigned in JIRA/Confluence and ensure all decisions and updates are documentedOpen and manage Service Now inquires to resolve technical issues related to partnership managementManage day-to-day partnership operation by owning creation of spaneting program codes (MPCs), promotional Terms and Conditions, Givex platform and promotional AFC’s and ATC’sEnd-to-end management of Aeroplan’s Aeronotes Program. From ordering, reporting, invoicing, issuing credit notes, and managing inquiries. This currently applies to Bell, and Red Cross but will expand as new partners sign on.Manage the employee Shine points conversion process including file processing, points crediting, tracking and inquiries. Collaborate with teams on conversion campaigns.Primary point of contact for Aeroplan Finance team for all invoicing related matters for the portfolio of partnersOversee partner inboxes and manage inquiries as neededCollaborate with partners and internal customer care professionals to investigate and resolve inquires and escalations from members on partnerships  Collaborate with Aeroplan Partner Marketing teams to support review and approve materials, ensure that all projects adhere to time & budgetOwn ad-hoc research projects, gather company and industry insights, compare benefits programs, understand landscapeTake on additional tasks as required. 

University or college degree, preferably in business, spaneting or related field1-3 years of professional experience, preferably in the airline, retail and/or loyalty sectorsAble to take tasks, own them and drive them to completion with minimal supervisionStrategic and logical thinker and communicatorProcess driven and detail oriented, while still being flexibleExcellent communication skills that include internal communication of client opportunities and challenges, and external communicationStrong work ethic, autonomous, flexible and creative, able to adapt to evolving business needsTeam player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detailFocus on operational excellence.Thrives in a high-volume, agile, and fast-paced environment within a high-performance, results-oriented, passionate, and dynamic teamHighly proficient in PowerPoint and ExcelDemonstrate punctuality and dependability to support overall team success in a fast-paced environment.Bilingual English / French preferred 

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.