Position Purpose:

Under general supervision, provide analytical support of customer maintenance programs within the scope of the FAA, Gulfstream, and vendor requirements. On a daily basis, interface with customers, departments, and vendors to ensure accuracy of assigned customer aircraft maintenance records and continued regulatory compliance.

Principle Duties and Responsibilities:

Essential Functions:

1. Maintain assigned customer approved maintenance program, identifying tasks that must be accomplished to ensure continued adherence to FAA or other regulatory agency requirements.
2. Provide technical expertise to the assigned customer base in support of CMP.net and CMP processes that enhance the overall effectiveness of the program to the customer.
3. Accurately implement maintenance program revisions within departmental guidelines.
4. Conduct maintenance program audits to verify accuracy of records. Compile audit findings and provide recommendations to customers for conformity to FAA, manufacturer, and vendor requirements.
5. Respond to correspondence, interpret information, and apply technical knowledge to satisfy customer.
6. Anticipate customer support issues and effectively communicate to management and staff.
7. Participate in creating solutions and enhancing capabilities of CMP products and services.
8. Assist customer in utilizing available CMP.net full functionality and capabilities. .

Additional Functions:

1. Generate various reports and spreadsheets, and other technical data as required. .
2. May be required. to travel in support of CMP activities. .

Perform other duties as assigned.

Other Requirements:

1. Must be competent with computers and Microsoft Office. .
2. Must be fully proficient with Gulfstream Chapter 5, and the CMP.net maintenance tracking system.