Job Description:

About us

Within Customer Services Engineering & Maintenance, The Retrofit Solutions organization has the mission to deliver and support value added Retrofit Solutions package to maintain continued aircraft airworthiness and improve customers operations & profitability.

If our values Teamwork, Respect, Reliability, Customer Focus, Integrity and Creativity ring something for you, the Service Bulletin Designer role may have a strong interest.

 Deliver top quality Service Bulletins, on time to our customers prioritizing the safety and airworthiness compliance. Answer to customer queries and support SB embodiment.

Experience level needed

3 to 5 years as SB Designer and Illustrator

Responsibilities

• Ensure that the information provided in Service Bulletins (SB) meets customer satisfaction in terms of safety, quality, lead-time and cost level

• Ensure expertise of Mechanical and Electrical SB (SB technical content, customization, policy, lead time estimation...) 

• Configuration analysis of the impacted fleet in regards with the technical analysis to be done in the configuration management tool

• Perform Technical analysis: List of Pre-mod/Post-mod technical solutions, list of accesses to perform the embodiment, man-hours computation and other technical data to be analyzed

• Ensure Kit(s) definition based on technical analysis

• Retrieve the DMU source data and rework the data to comply with illustration standards

• Author the SB and associated list of components through the dedicated tools and provide the preview draft

• Guarantee the defined SB process follow-up and contribute to improve it. 

• Ensure SB quality improvement through

  • Incoming Inspections and recording of finding to provide KPIs and action plans 

  • Participation in the continuous improvement of the SB process and tools as business representative

• Ensure interface with all involved organisations in the SB process (Engineering, Manufacturing, Tech Data …) 

• Answer to customer queries within the given timeline

• Assist airlines or production people during the validation of the Service Bulletin on in service aircraft or production aircraft.

Qualifications:

B.E/B.Tech in Mechanical/Aeronautical Engineering

For this position the following skills are requested:

• Basic knowledge of Aircraft and Aeronautics

• Knowledge of aircraft configuration management & product structure

• Experience with engineering tools such as CATIA 

• Knowledge of aircraft cabin structures and systems

• Knowledge of aircraft technical specifications standard such as ATA iSpec2200 and S1000D

• Strong knowledge of Service Bulletin authoring 

  • Experience in Upgrade Cabin Conversion SB authoring is an advantage

• Good knowledge of Simplified Technical English (STE)

• Strong knowledge of Airbus authoring tools:

  • SAMM DACAS/Arbortext Editor

  • CIRCE/GIDOCA/GILDA

  • APS, VPM & PASS SSCI

  • DMU tools (3DJUUMP & NOVODESK)

• Experience on Service Bulletin Illustrations tools (Mechanical) is an advantage

• Project Management

• Knowledge of technical data authoring in AMM & IPC could be an advantage

• Proactive, good team player and good organizational skills

• Communication skills and assertiveness

• Curious and open-minded for change and continuous improvement

• A good level of English is mandatory

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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