Engineer Customer Svc - Turboprop Team
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.
JOB RESPONSIBILITIES:
Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief spaneting, engineering and manufacturing functions on field problems
Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
Prepares and presents technical program for operators conferences and technical seminars
Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft
Qualifications
EDUCATION/ EXPERIENCE:
One of the following bullet items is required:
4 years of relative aircraft maintenance experience A&P license required.
4 years of relative aircraft maintenance experience 2-year technical degree required
6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
Bachelor’s degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
QUALIFICATIONS:
Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Occasional travel, sometimes on short notice The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Kansas Tax Credit:
Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Shift: First Shift
Travel: Yes, 5 of the Time
Job Posting: 09/10/2025, 5:56:26 AM
Job Number: 335711
