Job Title:

Order and Delivery

Specialist

Department:

2113 – Contract and Delivery

Pay Type:

Non-Exempt

EEO Class:

Sales Workers

Essential Job Functions

Administer Aircraft Sales Contracts and Order Process from Yearly Completion Schedules and Databases, Aircraft Purchase Agreements, Specifications, Configuration, Invoicing and Aircraft Delivery to ensure aircraft is built to customer specifications and standards.

Record Aircraft Specifications requirements and due dates for equipment, interior, exterior and FAA registration and communicate with dealers to ensure company schedules are met.

Work with customer to prepare and record Aircraft Specification documents including Equipment, Interior and Exterior specifications to be entered into ERP system.

Assists with Delivery Prep of Aircraft, including: fueling; updating data bases and subscriptions; and visual inspections.

Executes Aircraft Delivery Process including Customer scheduling, creating Service Work Orders, Aircraft Delivery paperwork, and Customer tours when needed.

Assist in creating and maintaining invoices for Department and Aircraft Purchase Agreements

Performs administrative duties to include, but not limited to, answering customer phone calls and critical email correspondence which requires discretionary skills.

Monitor Department data to ensure data integrity in Piper’s ERP system, PACT system, Database and E-files, including but not limited to Aircraft Product Descriptions, Aircraft Price Lists, Aircraft Paint Extension, Sales Quotations, Aircraft Sales Orders, Aircraft Product Variant, Aircraft Registration Numbers, Invoices, Installment Schedules, Afterspanet requirements, Invoicing and Aircraft Deliveries.

Manages the prioritization of required work, ensuring business critical activities are completed in a timely manner.

Performs other related duties as required.

Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

Associates Degree or equivalent work experience

Physical Demands

Demonstrates physical and functional ability to perform and accomplish tasks. Ability to lift and carry up to 35 lbs.

Mental Demands

Working knowledge of Microsoft Office Suite, to include Excel proficiency, is required.

Proficiency in ERP System is required.

Working Conditions

The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job.

While performing the duties of this job, the employee is frequently exposed to both office and plant environments. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity.

Interacts regularly with various customers, dealers, staff, and employees, and occasionally with vendors, suppliers, community members, and regulatory agency representatives.

Travel and overtime are required when necessary.

Operational Excellence

Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.

Quality Assurance

Maintains a safe, orderly working environment including FOD compliance.

Ensures adherence to Piper Aircraft, Inc. corporate compliance policies.

Adheres to organization and department policies and procedures.

Compliance

Responsible for ensuring compliance with laws, rules and regulations appropriate to job function.

Comply with all organizational policies and standards regarding ethical business practices.

Work ethically and with integrity; upholds organizational values.

Communicates Effectively

Effective communicator with strong interpersonal skills who understands how to develop and maintain external supplier and internal customer relations in both written and oral form.

Maintain a high level of professionalism at all times during direct contact with employees, suppliers, and customers.

Decision Quality

Makes good and timely decisions that keep the organization moving on-time with deliverables.

Optimizes Work Processes

Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.

Attention to Detail

Takes responsibility for a thorough, accurate, and detailed method of completing work tasks.

Drives Results

Overcomes adversity, consistently achieving quality results - even under demanding deadlines and unexpected operating circumstances.

Teamwork

Interacts, partners, and collaborates effectively with others, positively contributing to overall department and organizational deliverables and results.

Performs other duties as assigned.