Whether assisting our guests at check-in or gate locations, our Customer Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure.

Conduct customer check-in.Assist customers at the ticket deskHandle customer queries at check-in, ticket desk and gate deskSupport guests with special needsAssist pre-boarding guests and provide information on flight schedules and routes.Act as Ground Hosts and Hostesses. 

Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork.Proven problem resolution skills and the ability to multi-task.Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times.Available for shift work - early mornings, evenings, weekends and statutory holidays.High school diploma or academic equivalent. 

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted