• Bachelor’s degree in Marketing, Business, Communications, Merchandising, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.  
• One (1) year of experience in digital merchandising, e-commerce content strategy, or UX copywriting
• Experience writing or optimizing UX copy within transactional flows for web and/or mobile platforms
• Strong writing/editing skills with attention to conversion, clarity, and brand voice
• Proficiency in Magnolia CMS, or experience working in structured enterprise CMS environments
• Understanding of semantic HTML, front-end markup, and component-based content systems
• Familiarity with SEO principles, structured content tagging, and web accessibility standards
• Strong organizational and QA skills with the ability to manage multiple publishing workflows
• Comfort working cross-functionally with creative, marketing, technical, and product teams
• Strong team player with the ability to take initiative and work well independently
• High attention to detail with the ability to think critically
• Effective written, verbal and presentation skills
• Able to work flexible hours and be available for an emergency response on short notice
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship  

Preferred Experience and Qualifications:

• Three (3) years in merchandising or e-commerce content roles in retail, travel, or consumer digital products
• Experience managing full content lifecycles from strategy through publishing and iteration
• Exposure to CMS governance, localization workflows, or personalization frameworks

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation: 

The base pay range for this position is between $64,350.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more